Returns & Exchanges

At LUNA, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, we make the exchange and refund process simple and transparent.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Package Your Items

Securely place the items in their original packaging, ensuring all clothing tags and hygiene seals remain intact and attached.

3

Print and Attach Label

Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing